Shipping, Returns & Refunds

Shipping Policy

This article sets out the shipping policy that applies to customers who make a purchase from our online store. If you have any questions, please contact our customer service team.

Shipping Options & Delivery Costs

You will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before [enter time and days applicable here] are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.